Refund Policy
We believe in transparent and fair policies while protecting digital educational content.
Digital Product Nature
MEDETOLAB provides access to digital educational fitness and nutrition materials. Because content access may be immediate, refunds may be limited once access has been granted.
EU Consumer Context
Where applicable under Spain and European Union law, you may have statutory rights regarding digital purchases. These rights are interpreted in line with the type of product and activation status.
Refund Eligibility
- Duplicate payments or technical billing errors may qualify for review.
- Requests must be submitted with purchase details and relevant screenshots.
- Each request is evaluated individually and in good faith.
Non-Refundable Cases
Requests based solely on expected personal outcome are generally non-refundable, as fitness results vary by individual consistency, adherence, and personal factors.
Medical & Safety Note
Platform materials are educational only and do not constitute medical advice. Consult a qualified healthcare professional before making significant health or training changes.
Contact for Requests
To request support regarding billing or refunds, contact supportmedetolab@gmail.com.
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